CoverMe is a digital product ecosystem that focusing on equitable scheduling for restaurant wait staff to provide a predictable and supportive work environment.
Make a design which prioritize the needs and goals of servers.
Reduce workload for managers and leave more time for them to provide supportive management.
Try to make servers to have a fair chance to get high demand shifts and allow them to have personal growth during their work.
Focus on different individuals and provide a predictable work environment. Positive effects will impact both managerial relations and customer satisfaction.
The mood board takes inspiration from solar systems and nighttime activity. We would like our design can promote organization, collaboration, and focus.
Also, we considered some restaurants don't have a bright work environment, so dark mode will help them more comfortable to access the product.
We use dark blue as our primary color, mainly for background color. Red orange and white as primary secondary colors, mostly for buttons and high light information, which can bring fresh and active feelings into this dark mode interface.
We also use three ingredients color for circle, logo elements, which can express vivid and attractive feelings.
“I want to use it! It’s really helpful for my work”
-- Participant 2.
“Are you gonna develop this? Can we get this?”
-- Participant 1.
“Okay, this is nice, I like how clear it is. I wish something like this existed IRL” -- Participant 3.
“I think it’s helpful, as we can see the information on it. Normally, we only have a printed shift in our break room” -- Participant 2.
(With upcoming shifts on home screen) “I like this better. I hated that I had to go through multiple screens [on Kronos], because 90% of the time I’m looking to see what time my shift is” -- Participant 4.
It's essential to let the manager get involved in this process. Thus, in the next step, I want to build up the manager's user side.
After CoverMe generates the next month's scheduling, the manager can make a slight adjustment based on the situation in the restaurants.
Also, managers can deal with the shifts that no one wants to take. The information should send to the manager's side and let them deal with it.
There are also other types of servers in the restaurants, like counter servers and chefs.
Linking the entire system together can make the workflow runs more smoothly and provide a more comfortable work environment.
It will also be beneficial if we can form a server community, which can help them protect their rights, improve awareness, and encourage personal growth.
I learned the value of listening to users and generating solutions by focusing their pain points. Although I did secondary research, I will never realize their problems, stress resources without going to restaurants to observe and talk with them.
Also, research not only existing in the research stage. It also gets involved in the design and iteration stages. I learned more during user testing, which allows me to keep refining my design.
During the interviews and user testing, I learned that only have a phone application is not practical due to their work style. Also, concerned that restaurant servers need to physically in the restaurants to clock in/out. Those are the reasons I created two devices.
I gained valuable experiences. I learned communication is essential in a team, including sharing and expressing your ideas clearly, as well as listening to others and giving feedback.
We also need to consider different cultures so that people may think in different layers. Be patience and try to understand others will broaden my mind and learn more from others.